Refund policy

Our Satisfaction Guarantee

We are a small business that uses an on demand fulfillment method. This means we don't hold any inventory and only have an item produced when you order it.

We do this to keep our costs low, and quality high - that way we can offer you amazing items as the lowest possible price.

Because of this - we offer a 100% guarantee your item will arrive in proper condition. If it doesn't - we'll offer a replacement or a refund depending on your preference.

Because we are a made to order business replacements or refunds are only accepted in the above situations.

We partner with the best fulfillment partners, and take care to ensure you'll enjoy our products. Thank you for your support! 

See more details below.

Refunds & Replacements

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Because each item is made to order, we are unable to offer refunds for incorrect sizing, or change of mind. Please review sizing charts and product details carefully before purchasing.

Damages or Incorrect Items

If your item arrives defective, damaged, or you receive the wrong item, please contact us within 7 days of delivery at hibiscasoleil@gmail.com.

Include:

• Your order number

• Clear photos of the item

• A brief description of the issue

If the issue is confirmed, we will arrange a replacement at no additional cost. Refunds or reshipments are only provided in cases of verified production defects or fulfillment errors.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel within 14 days under EU consumer law. However, because our products are made to order, exemptions may apply. Please contact us at hibiscasoleil@gmail.com for assistance.

Thank you!